TfB Performance Standards

TfB adhere to many performance standards when repairing the roads, footways, streetlights and other areas of responsabilities.

 

On this page you can find out more about these standards, with links for more detailed information as available.

 

For dangerous or emergency road problems please call 0845 230 2882.

Streetlighting

As we repair streetlights during the day it is important that you provide the streetlight number in order for us to identify and repair the correct light. Without this number we may not be able to attend the correct street light and repair the fault.

 

We aim to repair faulty streetlights within 28 working days, however, if there is a problem with the electricity supply we must pass the fault to the relevant electricity company (Distribution Network Operator) to attend and repair, as we are unable to work on their cable network. Distribution Network Operators work to performance standards set by Ofgem, read more information about these standards here.